General Motors Overhauls OnStar With In-House Artificial Intelligence Assistant Launching in 2027 Cadillac Lyriq

General Motors is overhauling its 30-year-old OnStar service by integrating an in-house artificial intelligence assistant designed to give drivers interactive, custom support. The new OnStar AI Assistant will launch in the 2027 Cadillac Lyriq electric vehicle in the coming months, with broader rollouts to follow. GM also announced a unified mobile app arriving in 2027 to replace individual brand apps and the 2020 OnStar Guardian app.

According to GM Chief Product Officer Sterling Anderson, the update transitions OnStar from a traditional call center into a connected intelligence platform that offers predictive support. The software connects vehicle cameras to provide live views and automated safety recordings triggered by events like aggressive horn honks, which are then uploaded to the mobile app.

Drivers can also use voice commands to control cabin climate and ask questions about vehicle features. The tech-centric reboot follows earlier integrations of Google Cloud conversational AI and Gemini. GM stated that customers will control their data sharing, and that camera recordings will be encrypted and inaccessible to GM or OnStar.